Here's a quick overview of the key points before you dive into the details.
You must be at least 18 years old to open an account on win012. Each person may hold only one account. Registering with false information is strictly prohibited.
Clear policies on deposit and withdrawal timeframes, minimum amounts, and verification requirements. Mobile Pay, Nagad, and bank transfers are accepted.
Wagering requirements apply to every bonus offer. A specified amount must be wagered before bonus funds can be withdrawn. Failure to meet the requirements may result in the bonus being forfeited.
Keeping your personal information secure is our responsibility. Keep your account password confidential and report any suspicious activity immediately.
Match fixing, money laundering, operating multiple accounts, and bonus abuse are strictly prohibited. Violations may result in account suspension.
Win012 places responsible gaming as its highest priority. Deposit limits, cooling-off periods, and self-exclusion options are available to all members.
Welcome to the win012 platform. These terms and conditions ("Terms") form a legal agreement between win012 ("we", "us", "the Platform") and the user ("you", "member"). By registering or using win012's services, you confirm that you have fully accepted these Terms.
These terms and conditions are governed by the applicable laws of Bangladesh. If you disagree with any part of these terms, we ask that you refrain from using win012. We reserve the right to update these terms and conditions at any time, and members will be notified of any changes.
Important: These Terms & Conditions were last updated in January 2026. Please check this page regularly to stay informed of the latest changes.
To open an account with win012, you must meet the following requirements. Failure to meet these requirements will prevent registration, and any existing account may be closed.
It is your responsibility to keep your account password and login credentials strictly confidential. If you suspect any unauthorized access, contact win012 support immediately. You are responsible for all activity that takes place on your account.
Warning: Never share your password or OTP with anyone — win012 support will never ask for your password.
Win012 complies with international Anti-Money Laundering (AML) policies. All members are required to complete identity verification (KYC), particularly before making withdrawals.
KYC verification is typically completed within 24–48 hours. Withdrawals will remain on hold until verification is approved. For any issues, please contact our Help Center.
Win012 accepts Mobile Pay, Nagad, Rocket, and bank transfer for deposits. The minimum deposit is ৳100. Deposits are typically credited instantly, though bank transfers may take 1–3 business days.
Please note: win012 never charges additional fees for processing withdrawals. Third-party fees may apply.
Win012 confirms a bet once it is accepted. The odds applicable at the time of confirmation are locked in. Bets may be voided or cancelled in the following circumstances:
Odds in Live Betting change rapidly. If the odds shift at the moment you submit a bet, win012 will give you the option to accept the new odds or cancel the bet. win012 is not responsible for bets cancelled due to internet connectivity issues during Live Betting.
Minimum bet is ৳50. Maximum bet limits vary depending on the match, market, and odds. win012 reserves the right to adjust the maximum bet limit for individual members.
Win012 regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the offer page. The following general bonus rules apply to all offers:
Bonus Abuse: Creating multiple accounts to claim bonuses, using a VPN to obtain bonuses, or engaging in bonus arbitrage is strictly prohibited and subject to penalties.
The following activities are strictly prohibited on win012. Any violation will result in immediate account suspension and your balance may be forfeited.
Win012 is committed to protecting your personal information. To read our full Privacy Policy, Privacy Policy Page See here. In brief:
Win012 takes responsible gaming very seriously. Betting is a form of entertainment, not a source of income. We provide the following tools free of charge:
For more information, visit our Responsible Gaming Page View.
You can close your account at any time. Simply contact our support team and they will handle the process. Please make sure to settle any pending bets and withdraw your balance before closing.
Win012 may close or suspend an account for the following reasons:
If you have any issues or complaints, please contact the win012 support team first. We typically resolve all complaints within 48 hours.
If a direct resolution isn't possible, disputes may be referred to an independent dispute resolution body. Following this process is mandatory before taking any legal action against a win012 decision.
To file a complaint, contact our help center or support@win012.app Send us an email at the address provided.
Win012 reserves the right to update these Terms & Conditions at any time. Members will be notified via email or app notification before any major changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.
These Terms & Conditions were originally drafted in Bengali. In the event of any ambiguity, the English version shall be considered the authoritative reference.